Return Policy

Orders placed between October 30th and December 30th, 2024, are eligible for returns through January 31st, 2025. This return period does not apply to final sale items or collaboration products. Merchandise that is new, unworn, and unwashed may be returned for a refund or store credit within 30 days of purchase, provided proof of purchase is available. All items must remain in their original condition, including tags and liners; untagged items must be returned in their original packaging. Refunds will be issued to the original payment method, including prepaid credit cards, or as store credit at the company’s discretion. Store credit will be issued for returned gifts. Items marked as final sale cannot be returned under any circumstances.

Online orders can be returned by mail or in-person at a store location, though original shipping costs are non-refundable. Items purchased in-store may also be returned either online or in-store, but online returns require an email address associated with the purchase or a linked account. Purchases made without an email identifier must be returned at a store location. Combined returns are not allowed, and return labels cannot be generated for APO/FPO addresses. Mail returns incur a $6.00 shipping fee, which will be deducted from the refund. This fee can be avoided in several ways: members of the rewards program are not charged for return shipping, selecting store credit as the refund method waives the fee, or returning items in-store avoids shipping costs entirely.

After completing an online return, a QR code and return label will be emailed. Packages must be dropped off at USPS or UPS locations within 14 days of generating the label. In-store returns do not require completing an online process. Once a return is received and inspected, customers will be notified if the return is accepted or declined, a process that can take up to seven business days from the delivery date according to tracking information. Refunds to a bank account may take three to five business days to process, depending on financial institutions. Returns processed for store credit will generate a gift card sent to the email used for the original purchase. If an item is returned in a condition that is not new, the store reserves the right to void the store credit or charge the original payment method if the credit has been used. Gifts returned for store credit will be issued as a gift card to the recipient once the return is in transit.

All returns are evaluated individually and at the company’s discretion to ensure items are unworn and unwashed and to provide a fair experience for customers. Abuse of the return policy, such as excessive or unreasonable returns, may result in denial of future transactions or returns. Refunds beyond 30 days or without proof of purchase may be provided as a gift card or in accordance with applicable laws. This policy is intended to balance customer satisfaction with the integrity of the return process.

For assistance with returns or questions, customers can contact customer service at help@skirns.it.com or by phone at the number provided.

This rewritten version is over 500 words and maintains the essential details while altering sentence structure and phrasing for uniqueness.