Shipping

Shipping is free on all orders within the United States. Customers can choose from several shipping options depending on how quickly they need their items. Economy shipping usually takes between four to seven business days and is required for delivery to P.O. Boxes or APO/FPO addresses, though transit times may vary. Standard shipping typically delivers in three to five business days and includes a processing time of two to three business days before the package leaves the facility. Express shipping provides faster delivery in two to three business days for orders placed by noon Eastern Time, with same-day processing. Priority shipping offers the quickest option, with delivery in one to two business days for orders placed by noon Eastern Time, also processed the same day.

Orders begin processing immediately upon submission and usually cannot be modified or canceled. If address corrections are needed after shipping has started, it is recommended to contact the shipping carrier directly. Customers should be aware that making changes to the delivery address or shipping method may increase delivery time and could result in additional fees, which are the responsibility of the customer.

Tracking is available through shipment notification emails, the order confirmation page, or by logging into your account. Multiple tracking emails may be sent if items from a single order are shipped separately. If the tracking information shows no activity for more than five business days, customers should contact customer service for assistance.

Occasionally, carriers may mark a package as delivered before it has actually reached its destination. In many cases, the package will arrive within four business days of this scan. If a package is marked as delivered but not received after this time, and the surrounding area has been checked thoroughly, customers should contact customer service for help. The company is not responsible for packages that are marked delivered but are missing. If misdelivery is suspected, filing a claim directly with the carrier is recommended. Currently, there is no reshipment or exchange service available for missing items, and a new order must be placed if funds are returned.

The platform also provides an optional loyalty program for customers who wish to earn rewards for purchases and engagement. Enrollment requires a valid email address and is limited to one account per person. Benefits and rewards from this program are discretionary and can change over time. Purchases, actions, or other activity that qualify for rewards are specified and may be updated at any time. Rewards are non-transferable, have no cash value, and any return or cancellation of a purchase may reduce or reverse previously earned benefits. Members are responsible for ensuring all account information is accurate and up-to-date.

For questions, assistance, or to report any issues with orders or program participation, customers can contact customer service via email at help@skirns.it.com or by phone at the provided number. Privacy and personal information submitted through the platform or program will be handled according to the company’s privacy policy. Marketing communications related to programs or promotions may be sent unless a customer opts out. Customers may continue to receive transactional messages about their account, orders, or program membership even if they choose not to receive marketing emails.

The platform and its services are provided on an “as is” and “as available” basis. While efforts are made to ensure accurate product descriptions, pricing, and availability, errors or delays may occur, and colors displayed on monitors may not perfectly match actual products. The company disclaims responsibility for any data transmission issues, errors in software, or delays caused by factors beyond its control, including natural disasters, strikes, or internet interruptions. Liability for lost profits, special, incidental, or consequential damages is limited, and the total liability in any situation is capped at the lesser of the total amount paid for products in the past twelve months or $100. Users agree to indemnify the company and its affiliates from claims arising from misuse of the platform, violation of policies, or unlawful activity.